Agent Contact Center

RESPONSIBILITIES:

• To sell tickets, reaching sales plans set by the manager.
• Provision of competent, correct and objective information to customers on air transportation issues.
• Booking and issuing air tickets for flights of partners and partners.
• Calculation of return and execution of relevant documents.
• Execution of cash transactions and acceptance of payment by credit card.
• Processing requests from internal / external customers according to the standards of the service.
• Execution of additional instructions from the direct supervisor, within the framework of his qualification and position.

REQIIREMENTS:

• Knowledge of English, Russian and Kazakh languages.
• Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK).
• Preferable experience of working with money, POS terminal.
• Good communication skills.
• Attentiveness to details.
• Hospitability, stress resistance, diligence, accuracy.
• Ability to understand and fulfill all assigned obligations precisely and on time.
• Ability to make decisions independently in accordance with strictly established rules and requirements.
• Ability to interact with the team and the immediate supervisor, as well as with representatives of other departments.

• Experience in working with cash reports, cash and POS terminals.