Account Manager - Brazil
About the job
Great opportunity for an experienced Senior / Team Lead from the payments industry to join an international, fast-growing fintech company to become a key person in the region, responsible for handling merchant and customer relations operations in Brazil acting as part of the global Account Management team.
Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
Passionate – love what you do every day and have the ferocity to get things right – even if the decision is the tough one
Commercial Acumen – bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both Unlimit and your merchants
Simplicity – is key in what we do – guiding your merchants through decisions in a simple way
Data – be good with data analysis but more importantly know how to tell the data story
Planning – prioritize and plan what you need to do so to meet moving challenging deadlines
• Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry. Senior or team lead experience would be considered of great advantage.
• University degree or equivalent in Economics, Business Administration, or relevant field of study
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills
• Proficient English is a must, Spanish is a plus
What You’ll Do
• Handling effectively the incoming leads, demonstrating technical selling skills and product knowledge, delivering effective presentations to potential and existing merchants • Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience • Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts • Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions • Coordinating the upscaling of the operations related to the Customer Success Department for the Brazil office, liaising with departments/teams involved in the delivery of our services.Who You Are
Requirements
• Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry. Senior or team lead experience would be considered of great advantage.
• University degree or equivalent in Economics, Business Administration, or relevant field of study
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills
• Proficient English is a must, Spanish is a plus
