White Label Support Engineer
Company & Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.
About The Role
We are looking for a White Label Support Engineer to join our team. You will troubleshoot and support production systems, work with observability tools, automate routine tasks, and collaborate closely with engineering teams to ensure system stability and performance.
Responsibilities
- Provide L2 application support during shifts
- Proactively monitor system health and respond to incidents
- Investigate and resolve production issues across infrastructure, networking, databases, and application layers
- Escalate issues and collaborate with development and SRE teams
- Maintain documentation, runbooks, monitoring and alerting improvements
- Taking part in the release cycle
- Participate in shift rotations
- Strong Linux administration skills
- 2+ years of Application Support experience
- Automation/scripting: Bash / Python
- Databases: Basic SQL, PostgreSQL, Redis
- Observability: Grafana, Prometheus, Zabbix, ELK, or similar
- Containerization: Docker, basic+ Kubernetes
- Networking basics: DNS, L4/L7 concepts, Load Balancers
- English B2+
Personality / Mindset
- Integrity & loyalty
- Team player with advanced communication and collaboration skills
- A hands-on, can-do attitude - always looking for solutions and thinking out of the box
- Overachiever mentality
- The capability to work and succeed in the fast pace and ever-changing environment
We offer*
- Competitive salary & performance-based bonus programs
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect at the Corporate Events
- Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work
- Proactive mindset, ownership, and strong problem-solving skills
