White Label Platform Delivery Lead
Key responsibilities
- Own end-to-end institutional onboarding of White Label Pro clients — from kickoff through go-live and into steady-state support — ensuring delivery meets internal control, regulatory, and client SLA standards.
- Coordinate across teams across Operations, Market Data, Compliance, Risk, Finance, and Technology, holding stakeholders to a shared timeline and unblocking dependencies without formal authority.
- Resolve operational bottlenecks in client onboarding and change management. Diagnose root causes, redesign processes, and embed controls that hold up under regulatory scrutiny.
- Establish the delivery playbook through clear, maintained documentation covering setup, configuration, sign-off, and handover — serving as the single source of truth and a defensible audit trail.
- Define and own the QA layer for delivery, including checklists that verify inflow and outflow of funds, test trades, and platform behaviour prior to client go-live.
- Navigate regulatory complexity across multiple jurisdictions and regulated entities, partnering with Compliance, Risk, and Finance to ensure onboarding and ongoing operations meet applicable obligations (e.g. CySEC, FCA, MFSA, SFC).
- Own the commercial cost-structure model for White Label Pro, covering data feeds, brokerage costs, and trading costs — informing pricing decisions, margin analysis, and competitive positioning.
- Provide visibility to leadership of delivery KPIs, surface risks early, and present progress and economics to senior stakeholders.
- Continuously improve the product by feeding structured client feedback into the engineering and platform roadmap.
What We Are Looking For
- At least 5 years of experience in product or delivery leadership within an institutional brokerage, trading platform, or regulated fintech environment.
- Regulatory and control mindset — comfortable operating in environments where Operations, Market Data, Compliance, Risk, Finance, and Technology requirements intersect, and able to translate those into operational design.
- Operational rigour — proven track record of mapping complex processes, identifying bottlenecks, and turning them into controlled, scalable operations.
- Domain expertise in brokerage operations, trading platforms, or capital markets. Familiarity with multi-asset products, fund flows, and the full trade lifecycle is required.
- Commercial acumen — confident building cost models, working with unit economics, and translating operational data into financial views for senior leadership.
- Strong cross-functional leadership — able to align Operations, IT, Market Data, Compliance, Risk, and Finance to a shared timeline without formal authority.
- Documentation discipline — treats Confluence (or equivalent) as a core deliverable, maintaining authoritative, audit-ready materials.
- Communication Skills — able to explain complex operational and regulatory matters clearly to technical and non-technical stakeholders, including executive audiences.
- Collaborative tools — experienced with Atlassian tools (Confluence, Jira) or equivalent.
- Excellent written and spoken English.
- Based in a European time zone — required for daily coordination with our hubs.
Nice to Have
- Direct experience delivering white label or institutional platform integrations.
- Background working with regulated entities (CySEC, FCA, MFSA, SFC, etc.).
- Exposure to competitor analysis and benchmarking in the institutional brokerage space.
