VIP Account Manager - Malay Speaking

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a Malay-speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs;
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behaviour to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Malay both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland.
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

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