Trading Support Engineer (MU)
At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.
Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Why this role matters
The Market Making operations Team within Exness combines unique expertise, knowledge and responsibilities to continuously improve pricing, execution models and trading experience of our clients. A Support Engineer (Level 2) is an expert responsible for the trading platform RUN, which supports the core functions, maintains components to provide the highest quality of services to our clients. As a source of unique knowledge and experience, a Support Engineer (Level 2) also plays a crucial role in supporting all the teams within the Company to achieve goals together.
What you'll actually do
- Supporting the delivery of new features and components
- Resolving complicated inquiries related to the trading platform
- Monitoring of vital metrics, ensuring the highest quality of service
- Identifying anomalies in pricing and execution
- Working hand in hand with the risk monitoring team to respond to urgent requests on time
- Providing expert knowledge support for colleagues
Who we’re looking for
- Experience in MetaQuotes trading products (MT4, MT5) administration. Other related products are a plus
- Experience in supporting brokerage trading platforms
- Comprehensive knowledge of spot forex, CFDs & OTC products
- Basic knowledge of Windows OS administration (File system, Services, Processes, Perfmon, Task Scheduler, Command line, RDP)
- Experience with ticket management tools (JIRA, Kanban)
- Experience with working with data structures (JSON, YAML, CSV)
- Experience with article writing (Confluence, wiki)
- Basic SQL knowledge (select with conditions, join)
- Good communication abilities (both writing and verbal)
The advantage would be
- Strong knowledge of the Company product
- Experience with reading logs (Graylog, Event viewer, Grep/Select-String, Regexp, FAR manager)
- Understanding of schemas (BPMN-like)
What we offer along the way
- Competitive salary and annual performance bonus
- Full relocation support for you and your family — flights, housing, visas, and legal assistance included
- Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
- Unlimited learning opportunities: external courses, English lessons, career and leadership development
- Education allowance covering school and kindergarten fees
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
- Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
- “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
- Employee share scheme — grow with us
What it's like here
We share the real Exness experience - our people, ideas, moments, and everything in between.
Sounds like you? Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
