Technical Team Lead - Hosting Infrastructure

We are seeking a Technical Team Lead to manage our Hosting Infrastructure team within an ITIL-based support environment, combining operational leadership with hands-on technical involvement. This role is responsible for overseeing day-to-day team activities, ensuring smooth delivery of L3 support across a broad range of cloud and on-premises infrastructure technologies, while maintaining strong customer communication and assessing infrastructure changes from an operational perspective.

Responsibilities

• Manage day-to-day operations of the Hosting Infrastructure team, including task assignment and workload monitoring
• Onboard and mentor new team members to ensure smooth integration into the team
• Maintain regular communication with customers regarding support activities and escalations
• Assess infrastructure changes from an operations standpoint to ensure stability and continuity
• Oversee L3 support delivery across cloud and on-premises infrastructure technologies
• Ensure proper handling of escalations related to Microsoft Azure infrastructure and services
• Coordinate support activities covering Windows Server administration, performance monitoring, automation, troubleshooting, configuration, and maintenance
• Supervise support for core infrastructure services, Microsoft 365 services, and the Microsoft management stack
• Guide the team in providing database, backup, storage, and file and print services support
• Direct support efforts across virtualization, hyperconverged infrastructure, and VDI platforms
• Ensure adherence to ITIL processes and proper use of ITSM tools such as ServiceNow

Requirements

• At least 5 years of experience in infrastructure and operations management
• Expertise in Microsoft Azure and Microsoft 365
• Proficiency in Windows Administration and systems engineering
• Background in managing teams within an ITIL-based support process
• Familiarity with core infrastructure services such as AD, CA, DNS, DHCP, DFS, and KMS
• Knowledge of database support technologies, including Oracle and Microsoft SQL
• Understanding of virtualization platforms, hyperconverged infrastructure, and VDI solutions such as Citrix and AVD
• Competency in networking, VLANs, and firewalls
• Proficiency in English at a B2+ level

Nice to have

• Familiarity with Hyper-V and Windows Server 2019
• Knowledge of Microsoft Endpoint Configuration Manager and Office 365
• Understanding of storage systems