Technical Growth Specialist
Gurtam is a software developer of telematics and IoT solutions with a focus on fleet management. With 20+ years of market expertise and a global network of partners from 150+ countries, the company’s products are used all over the world.
As our network grows, we’re looking for a Technical Growth Specialist who will help partners launch, grow, and optimise projects powered by Wialon. This role combines pre-sales responsibilities with technical support duties.
This is a fully remote position. We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence.
Please make sure to attach CVs in English only.
Responsibilities
Support new leads:
- Handle technical demo sessions: introduce Wialon and IoT concepts, run product demos, and help remove blockers so potential clients can make informed decisions.
Support existing partners:
- Help partners develop their technical expertise and deepen their understanding of the IoT landscape.
- Deliver consultations and training sessions (software and hardware-related) to ensure smooth onboarding and boost confidence in using Wialon.
- Support all types of telematics projects - migrations, client onboarding and retention initiatives.
- Guide partner employees through our Basic Course, help them prepare for Certification and assess their progress.
- Assist in hardware integration and manage test accounts for hardware manufacturers.
- Run public training sessions and webinars — helping the community discover more ways to use Wialon effectively.
- Contribute to process improvements and participate in partner events (if it aligns with your skills and capacity).
Requirements
- Advanced English and Portuguese required; knowledge of Spanish is a strong plus.
- Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers).
- University degree (ideally computer engineering, systems or related/technical background).
- High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss.
- Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
- Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
- Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
- Ability to switch focus easily within a high number of incoming tasks.
- Excellent business correspondence and communication skills.
We offer
- Compensation package includes the pay range 1500-2500 USD Gross.
- 20 working days of vacation per year and Brazilian state holidays.
- Compensation for professional training, both corporate and individual.
- Full pay for the first 10 working days of sick leave. 5 sick days a year without a doctor's note.
- Extra allowance for working on your own laptop and medical insurance.
