Technical Consultant / Integrations Engineer

About the Position

We are looking for a Technical Consultant / Integrations Engineer who will act as a trusted advisor to customers, helping them design, integrate, and optimize solutions on a learning platform. You will work across multiple projects, providing technical guidance, ensuring successful implementations, and improving overall platform usage.

About the Project

The project focuses on delivering and optimizing a SaaS based learning platform used by enterprise customers to drive training, collaboration, and knowledge sharing. You will support solution design, integrations, and platform adoption to maximize business value.

About the Team

You will work in a cross functional team alongside Customer Success, Sales, Product, and Engineering teams. The collaboration is client focused, with shared responsibility for delivering high quality solutions and supporting ongoing customer success.

Responsibilities

• Manage a portfolio of enterprise customers and multiple concurrent projects
• Advise customers on complex use cases and solution architecture
• Lead integrations with SSO, APIs, flat files, and third party systems
• Conduct solution audits and provide recommendations to improve adoption and outcomes
• Collaborate with Customer Success, Sales, and Product teams to deliver tailored solutions
• Troubleshoot technical issues and support platform optimization initiatives
• Deliver professional services engagements and contribute to internal best practices

Requirements

• 3+ years of experience in consulting, technical account management, or customer facing technical support
• Experience implementing SaaS platforms, preferably in HRTech, LMS, or enterprise software
• Strong understanding of APIs, SSO, system integrations, and troubleshooting processes
• Experience managing projects and working with multiple stakeholders
• Strong analytical and structured approach to problem solving
• Ability to communicate effectively with both technical and non technical audiences

Nice to Have

• Experience working with enterprise customers in learning or HR technology domains
• Familiarity with platform adoption strategies and optimization approaches
• Familiarity with low-code platforms (e.g. Workato)

Technologies

APIs, SSO, REST integrations, SaaS platforms, data exchange via flat files