Technical Account Manager (Enterprise)
JetBrains creates intelligent software development tools used by more than 11 million professionals worldwide. Since our founding in 2000, we’ve focused on building products that help developers write better code faster and more efficiently. Today, 90 of the Fortune Global 100 companies rely on JetBrains tools.
We are a global company with over 2,500 team members working across Europe, the Americas, the Middle East, and Asia. We care deeply about meaningful work, long-term impact, and creating a collaborative environment where people can grow and do their best work.
We’re looking for a Technical Account Manager (TAM) to join our team and support our enterprise customers. In this role, you will be responsible for managing enterprise support engagements and professional services projects, ensuring customers receive high-quality technical guidance and a seamless service experience.
As a Technical Account Manager, you will serve as the primary technical point of contact for assigned accounts. You’ll work cross-functionally with Sales, Customer Success, Support, Engineering, and Product teams to drive successful outcomes and help customers achieve their technical and business objectives.
- Partner closely with Account Executives, Customer Success Engineers, and Support Engineers to ensure customers receive timely and effective technical support.
- Manage the full lifecycle of enterprise support and professional services engagements, including project planning, setting expectations, tracking milestones, and ensuring on-time delivery.
- Act as the primary technical point of contact for assigned customers, handling escalations and coordinating internally to resolve issues within agreed service levels.
- Build trusted relationships with key stakeholders by understanding their technical environments, business goals, and long-term strategy.
- Lead regular account reviews to assess service performance, share insights, discuss upcoming initiatives, and recommend best practices.
- Oversee custom development and implementation projects, ensuring technical requirements, quality standards, and timelines are met.
- Identify and mitigate project risks, proactively addressing potential challenges and managing high-priority escalations when needed.
- Track and communicate project status, support metrics, and overall account health to both customers and internal stakeholders.
- Contribute to continuous improvement efforts by sharing customer feedback and identifying opportunities to enhance our enterprise support offerings.
- 5+ years of experience in technical account management, solution architecture, project management, or a similar customer-facing technical role, preferably in an enterprise software environment.
- A strong technical background with solid understanding of software development lifecycles and modern development practices.
- Experience troubleshooting complex technical issues and coordinating cross-functional teams to drive resolution.
- Proven ability to manage multiple projects simultaneously, including planning, prioritization, resource coordination, and risk management.
- Strong organizational skills and the ability to navigate ambiguity in a fast-paced environment.
- A customer-focused mindset and a commitment to building long-term partnerships.
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