System Administrator (Services)

You will be part of our Services Support team, which supports internal tools and services. We pay close attention to the service lifecycle: we assess needs to choose the right tool, monitor its effectiveness and necessity.

Responsibilities

• Participating in testing projects and implementing new services and tools;
• Commissioning/decommissioning services;
• Documenting service administration processes and principles;
• Preparing instructions for service users and first-line support;
• Administrating and auditing access;
• Launching and monitoring subscription/contract renewal processes;
• Troubleshooting problems related to working with services and communicating with the developer's technical support to solve them;
• Optimizing and automating current processes.

Requirements

• 3+ years of experience in technical support, 2nd or 3rd line Service Desk;
• Knowledge of basic access management principles for information resources;
• Knowledge and experience with system software, its installation, and configuration;
• Experience with two operating systems from the list: Windows, Linux, macOS;
• Administration skills with Google Workspace(perfect skills), Asana, GitHub, Microsoft, modern AI tools on Enterprise level;
• Experience with administering modern services from the GameDev stack;
• Experience writing technical documentation and user instructions;
• Knowledge of basic software licensing principles;
• Experience with Jira and JSM.

 Preferred

• Programming skills (Python, PowerShell, Bash);
• DevOps experience is extremely welcome
• Experience in RPA introduction
• Knowledge of ITIL

Tech stack

• Asana and Slack for communication and tracking of key tasks;
• Google Workspace for data storage, authorization (SSO Google) and documentation;
• Python, Bash and Powershell for automation.

We offer

Flexibility at work

• Remote work format. You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being

• We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
• We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
• We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

• We pay for participation in specialized conferences and courses and hold our own internal conferences.
• We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

• We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
• We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
• We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.