Сustomer Support Specialist
TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries.
We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group.
We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience.
About the team
We're the front line of technical support for our users - a dynamic team that works closely with product, engineering, and compliance to ensure our customers get seamless, secure service around the clock. Our department is essential to maintaining trust and stability in a fast-paced environment where digital finance meets real-world impact. Currently, we are looking for someone who thrives in a tech-driven setting, has a solid understanding of financial platforms, and enjoys solving problems for customers.
You should be comfortable navigating technical tools, translating complex issues into clear solutions, and staying calm under pressure. If you're passionate about customer experience and want to grow in the fintech space, we'd love to hear from you.
Responsibilities
- Provide technical and customer support.
- Troubleshoot and resolve user issues quickly.
- Collaborate with product and engineering teams.
- Document cases and assist users with new features.
- Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.
What makes you the perfect fit
- Basic knowledge of fintech and digital finance.
- Strong problem-solving and communication skills.
- Advanced English.
Will be a plus
- Previous IT support or fintech experience
What we offer you
- Expected working hours should be around 00:00 - 09:00 UTC.
- A global, distributed team of 600+ professionals
- Learning, mentorship, and long-term career growth.
Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you!
TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.
