Support Manager – Junior
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 5/2 from 3 am to 12 pm/from 10 am to 7 pm (GMT+3) or 2/2/2 from 4 am to 4 pm (GMT+3)
- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
- Technical support experience (the second line)
