Staff Content Designer — Grow Squad (12 month FTC)

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

What you’ll be doing:

You’ll be working with the cross-functional teams that make up Grow — a squad that’s rethinking how people can earn a return on all of their money, no matter the currency, goal or risk appetite. 

In this role, you’ll focus on enabling Wise customers to earn a return on their money. You’ll invest time in deeply understanding our customers and their needs, so that you can design and deliver experiences that make complex processes like choosing an investment product, understanding gains or paying tax easy and effortless. You’ll build systems that help the squad bring the product to new markets, balancing a global vision with local nuance.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

• Get to know our customers, building empathy and a deep understanding of their needs 
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
• Work with designers from other squads to build a single, seamless experience for customers

This role will give you the opportunity to:

• Deliver impact and ship work you’re proud of
• Own content projects from end-to-end
• Elevate content quality — defining what good looks like in the squad, then helping deliver it
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

• You’re an accomplished Staff Content Designer with extensive experience shipping world-class consumer products
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same
• You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• You’re highly empathetic, both to customers and the people you work with
• You’re a trusted partner who builds effective relationships with your peers across the business

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands-on experience of content design or working in UX
   

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.