Sr. Solution Engineer, Professional Services

The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

The Team

The Professional Services team is part of Nylas’s Customer Operations organization and plays a critical role in helping customers successfully implement, adopt, and scale solutions built on the Nylas platform. As a post-sales technical function, the team partners closely with Customer Success, Technical Support, Product, Engineering, and pre-sales Solutions Engineering to guide customers from onboarding through implementation, validation, optimization and launch.

Our Professional Services team combines technical consulting, solution architecture, and implementation guidance to help customers accelerate time-to-value and achieve successful business outcomes. Team members act as trusted technical advisors, working directly with customer stakeholders to design integration approaches, troubleshoot technical challenges, and drive successful deployments in complex SaaS environments.

The Role

The Sr. Solutions Engineer, Professional Services partners with cross-function teams to design and deliver technical solutions that accelerate customer adoption and business outcomes. This role combines technical consulting, solution architecture, implementation support, and customer-facing communication.

This role is ideal for individuals who enjoy solving technical problems, working cross-functionally, and partnering directly with customers to turn business requirements into scalable technical solutions.

You enjoy getting customers to successfully integrate communications workflows into business-critical applications and accelerate adoption of the Nylas platform.

What You'll Do

Customer Engagement

• Engage with customers through their onboarding, implementation, launch/go-live, optimization, adoption and expansion journey, being their trusted Nylas technical advisor and partner.
• Lead technical discovery sessions with customers to understand business goals, workflows, integration requirements, and technical constraints.
• Translate customer requirements into best practice solution designs and implementation plans.
• Act as a trusted technical advisor throughout onboarding, validation, optimization and launch phases.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Solution Design & Delivery

• Review customer’s solution architectures, workflow designs, integration approaches, and provide Nylas best practice/advisory implementation recommendations.
• Provide support to customers as they configure, test, and validate solutions using Nylas’s products.
• Provide technical support/consultation and best practices on proof-of-concept engagements and paid Professional Services projects.
• Identify technical risks, dependencies, and blockers early and drive resolution.
• Collaborate with Engineering and Product teams on customer requirements, product gaps, and escalations.
• Triage customers escalations in partnership with Customer Success and Technical Support teams.

Operations

• Contribute to Statement of Work scoping, effort estimation, and delivery planning.
• Maintain accurate project documentation, implementation notes, and customer status updates.
• Track engagement progress, milestones, and customer outcomes.
• Improve repeatability by creating templates, playbooks, and reusable technical assets.

Cross-Functional Collaboration

• Partner closely with Sales and Marketing, Customer Success, Tech Support, Product and Engineering teams.
• Support enablement efforts internally and externally.
• Share customer insights and technical learnings with the broader organization.
• Participate in process improvements that increase delivery quality and operational efficiency.
• Influence product direction through customer and delivery insights.

What You Must Bring

• 3–7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture.
• Strong customer-facing communication and presentation skills.
• Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, other developer tooling.
• Experience with implementation methodologies and customer onboarding.
• Ability to troubleshoot technical issues across multiple systems.
• Experience managing multiple customer engagements simultaneously.
• Strong organizational and project management skills.
• Ability to operate independently in fast-moving environments.

• Bachelor’s degree, MBA or technical degree (Engineering, Computer Science) a strong plus.

Interview Process (subject to change)

• Round 1 - Hiring Manager: 30 minute Google Meet discussion with CCSO
• Round 2 - Technical Presentation: Take-home assignment, followed by a 60 minute panel presentation with PS and Tech Support
• Round 3 - Team Loop: 60 minute Google Meet discussion with various Nylas members

Throughout the interview process, we encourage you to discuss concrete examples of your past experience and achievements – be ready to walk us through the what, why, and how of significant projects you’ve led. We want to understand your strategy, thought process, and how you execute on complex engagements.

The estimated total OTE (base + variable) range for this position is $100,000 - $145,000 CAD with an 85/15 split. Actual compensation will be determined based on individual qualifications and performance during the hiring process. Factors influencing the offer include your depth of experience, proven skills, and track record of results in enterprise sales. Nylas also offers a competitive commission plan and equity package aligned with our stage and growth trajectory.

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.