Sr. Deal Desk Manager
Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
- BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
- DUNS 100 Best Tech Companies to Work for
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
About the Role
We're looking for a detail-oriented, analytically minded Deal Desk Manager to support our Sales organization through expert CPQ quoting, process improvement, and data-driven reporting. You'll be a trusted partner to Sales, Finance, and Legal — ensuring deals are structured accurately, priced competitively, and closed efficiently.
This is a hands-on, high-visibility role for someone who thrives in a fast-paced SaaS environment and enjoys turning operational data into real business insight.
What You'll Do
- CPQ Quoting: Own day-to-day configuration, pricing, and quoting via Salesforce CPQ for routine and complex deals — reviewing for accuracy, applying standard discounting, and escalating non-standard terms for approval.
- Process Improvement: Identify and help fix inefficiencies in the quote-to-cash workflow; support automation efforts and template updates; help ensure adherence to revenue recognition standards (ASC 606).
- Reporting & Analytics: Build and maintain dashboards tracking quote turnaround time, approval rates, and discount trends; deliver weekly insights to Sales leadership.
- Sales Enablement: Be a go-to resource for reps on quoting best practices and deal structuring; troubleshoot quote-to-order issues and participate in deal reviews.
- Cross-Functional Collaboration: Partner with Sales, Finance, and Legal on process changes; help train new hires on self-service CPQ tools.
- Risk Management: Flag pricing discrepancies or compliance risks and support resolution to protect margins.
What You'll Bring
- 5+ years in Sales Operations, Revenue Operations, or Deal Desk, ideally with hands-on CPQ experience
- Bachelor's degree in Business, Finance, Marketing, or a related field
- Proficiency with Salesforce CPQ, Salesforce CRM, and Google Sheets
- Strong analytical and process-mapping skills
- Excellent attention to detail and proactive, clear communication
- Comfort working in a fast-paced, iterative environment
Nice to have:
- Experience with SaaS pricing models (subscription, usage-based) or international deals
- Exposure to Tableau or Power BI
- Salesforce CPQ Associate certification or RevOps fundamentals training
Compensation & Benefits
The base salary range for this role is $125,000-$150,000, based on experience, location, and qualifications. Total compensation also includes equity and a comprehensive benefits package.
BigBenefits:
- 💻 Work from home with a global remote-first community
- 🏆 Global Culture Corner
- 🏝️ Flexible PTO and Quarterly Volunteer Days
- 💸 Equity Participation
- 🏥 100% employer-covered medical, dental, and vision options available to you
- 🐶 Additional insurance benefits like pet insurance and legal assistance
- 💰 Fidelity Employer Sponsored 401K
- 🍼 Paid Parental Leave
Our Values
Care · Do · Try · Shine
We care about our customers and each other. We do what it takes to make a positive impact. We try our best and don't give up. We shine — and make it our mission to stand out.
BigID is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds.
#LI-Remote
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
Must be able to exercise independent judgment with little or no oversight.
BigID is an E-Verify Participant.
