Sr. Customer Support and Deployment Engineer - US Texas
About ZEDEDA
ZEDEDA unlocks the value of AI where it matters most, enabling enterprises to create, secure and operate edge AI at scale. ZEDEDA’s Edge Intelligence products and solutions are used by global distributed enterprises to rapidly realize and deploy autonomous intelligence wherever they operate, turning real-time data into real and tangible business outcomes and decisions. Trusted by the world’s largest organizations, ZEDEDA is backed by world-class investors, with teams in the United States, Germany, India, and the United Arab Emirates. For more information, visit www.ZEDEDA.ai.
About the role
Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are
responsible for delivering frictionless and smooth deployments to our Fortune 500
customers. Deployments run over a period of 12-24 months during which you develop
trusted technical relationships with our customer and also take the initiative to update
documentation, write better procedures, create a video. Deployments are technically
complex and will present you with technical challenges calling upon your best
troubleshooting and analytical competences. Next to your technical focus you also
coordinate x-functional deployment activities. You are an energetic self-starter fully
committed to our customers’ success by putting yourself in our customer’s shoes and
constantly striving to make sure they can use our product to the best of its and their
ability.
*Note: We are seeking someone ideally located in the state of Texas
Qualification
● 8+ years experience supporting technical end-user
● BS Computer Science, Information Technology or similar experience
● Excellent troubleshooting and root-cause analysis skills
● Proven technical writing skills
● Project management skills
● Excellent communication and written skills (English)
● Handling of hardware appliances and configuration of UEFI/BIOS
● Linux system administration & advanced Linux troubleshooting
● Python programming and Shell Scripting (both optional)
● Management of network adapters, interfaces
● Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall
configuration, routing, bridging, and proxies
● Networking troubleshooting competence using ping, traceroute, netstat, ip tables,
tcpdump and analyzing packet captures.
● Operate and troubleshoot SSH ; secure tunnels
● Familiar with both Type 1 and Type 2 hypervisors
● Troubleshoot hypervisors, including performance
● Deploy and manage Docker containers
● Certified Kubernetes Administrator (CKA), preferred
● Configuration of Azure or alternative clouds
● Practical operation of Swagger
● Setup and configuration of APIs such as Postman and Terraform
Pay & Benefits
Zededa’s main compensation philosophy is to provide you with the opportunity to
progress as you grow and develop with the company. The base pay range is dependent
on your skills, qualifications, experience and location for this role.
