Specialist, Partner Operations

Key Responsibilities:

Operations Management

• Respond promptly to partner support and PAMM queries, resolve Jira tickets ensuring all issues are efficiently addressed, tracked, and meet specified SLAs. 
• Implement rebate schemes for partners and make adjustments as needed to support program success.
• Conduct manual rebate and performance calculations for partners and verify automated calculations for accuracy.
• Reconcile both manual and automated partnership payments to maintain accuracy and completeness.
• Execute key partnership payments timely and accurately, coordinating with other departments to ensure a smooth partner experience.
• Manage the technical setup for strategic partner onboarding, including system access, promotional setup, and training.
• Coordinate with relevant departments for promotional content and ensure approvals are in place for new offerings.
• Monitor partner activity across channels, providing timely insights and recommendations for growth and improvement.
• Test new products and systems to confirm functionality and setup prior to launch.

Partner Operations & Experience

• Maintain ad-hoc and scheduled partner performance and communication reports as part of the Partner’s Communications Journey.
• Conduct market analysis on partnership offerings, collaborating with business development and marketing for program improvement.
• Create and maintain presentations and detailed monthly reports on partner performance, partnership expenses, and promotional results.

• Essential:
• Minimum of 3 years of relevant experience in partner operations, finance, or a related field.
• Bachelor’s degree in Business, Finance, Accounting, Economics, or a relevant discipline.
• Fluent English (written and spoken); additional languages are a plus.
• Strong analytical and numerical skills, excellent interpersonal and communication abilities.
• Proficiency in Microsoft Excel, PowerPoint and Power BI.
• Quick to assimilate new concepts and prioritize tasks in a high-pressure environment.
• Positive attitude and strong dedication to achieving results.
• Desirable:
• Working experience with PAMM
• Experience working within the trading, fintech or financial services industry

Hiring Employer will be Altaris Services LLC.