Solution Architect - Salesforce Service Cloud
We are seeking an experienced Solution Architect to design and oversee the architecture of a Salesforce Service Cloud ecosystem integrated with multiple external systems. This role requires defining scalable, secure and high-performing solutions while ensuring compliance with enterprise standards and providing technical leadership to delivery teams.
Responsibilities
- Define end-to-end architecture for Salesforce Service Cloud implementations
- Design scalable and secure solutions aligned with business needs and technical specifications
- Ensure optimal use of Service Cloud capabilities such as Service Console, Omni-Channel, CTI and Knowledge
- Design and govern integrations with external systems like ERP, CRM and third-party platforms
- Define API strategies using REST/SOAP, event-driven architectures and middleware platforms like MuleSoft
- Provide technical leadership for development teams, conducting design and code reviews
- Establish and enforce architecture standards, design principles and reusable components
- Collaborate with Product Owners, Business Analysts, Scrum Masters and stakeholders to translate requirements into robust solutions
- Present architecture solutions to both technical and non-technical stakeholders
- Ensure compliance with performance, scalability and security requirements
- Define security architecture and ensure appropriate data protection and access controls
- Develop CI/CD pipelines, environment strategies and release management approaches
- Identify technical risks and define mitigation strategies
- Oversee critical incidents and production releases, providing architectural guidance
Requirements
- Minimum 9 years of experience in IT with a strong focus on Salesforce architecture, especially Service Cloud
- Deep understanding of Salesforce platform capabilities and constraints
- Proven experience in designing complex integrations across APIs, middleware and event-driven systems
- Knowledge of integration patterns, data architecture and system design
- Expertise in REST/SOAP APIs, microservices and cloud-native architectures
- Hands-on experience with Apex, Salesforce Lightning (LWC/Aura) and data models
- Background in stakeholder management and excellent communication skills
- Salesforce certifications: Application Architect, System Architect or Technical Architect
