Solution Architect (Salesforce + eCommerce)
We are seeking an experienced Solution Architect (Salesforce + eCommerce) to lead the design of integrated CRM/CX and Digital channel solutions, with Salesforce serving as the foundational platform. In this role, you will shape a cohesive, scalable architecture that aligns products and platforms across the entire customer-facing ecosystem.
Responsibilities
- Shape holistic CX architecture spanning Salesforce CRM and Digital touchpoints including eCommerce and portals
- Translate core business capabilities such as sales planning, pricing and customer data into platform-aligned solutions
- Architect seamless omnichannel customer journeys backed by robust technical foundations
- Establish integration strategies connecting CRM, eCommerce, Order Management and Pricing & analytics layers
- Conduct fit-gap analysis against existing system landscapes
- Drive product taxonomy definitions, balancing global standards with regional needs
- Partner with the Enterprise Architect to define integration patterns (API-led, event-driven) and shape the target architecture blueprint
- Guarantee architectural scalability across diverse regions and markets
Requirements
- 2+ years of hands-on practice in a Solution Architect capacity
- Deep command of Salesforce Sales and Service Cloud offerings
- Practical exposure to eCommerce ecosystems including SAP Commerce, Adobe and commercetools
- Solid grasp of omnichannel and CX environments
- Strong track record delivering enterprise-grade integrations through APIs and middleware
- Proven ability to craft scalable architectures spanning multiple platforms
Nice to have
- Hands-on work with composable or headless architectural approaches
- Involvement in worldwide template deployment initiatives
- Insight into customer journey mapping and UX design fundamentals
- Domain knowledge across pricing, loyalty or customer data areas
