Software Engineer (IT)
We’re looking for a Software Engineer with solid L2/L3 support or system administration experience, and a strong focus on automation and DevOps.
The ideal candidate will go beyond day-to-day support — improving processes, rolling out new tools, and contributing to the development of our infrastructure.
You’ll join the Services Support team within our Global IT department. The team owns the administration and development of internal services used across multiple teams, and also builds centralized solutions for access management and service integration.
Responsibilities
- Participate in testing projects and the implementation of new services and tools
- Optimize and automate existing processes
- Commission and decommission services
- Document service administration processes and standards
- Prepare user guides for service users and support
- Administer and audit access rights
- Launch and monitor subscription and contract renewal processes
- Troubleshoot service-related issues and liaise with vendor technical support to resolve them
Requirements
- 3+ years’ experience in technical support (L2/L3 Service Desk)
- Knowledge of access management principles
- Experience in installing and configuring system software
- Hands-on experience with at least two operating systems: Linux (preferred), Windows, and/or macOS
- Strong administration skills across Google Workspace, Asana, GitHub, Microsoft services, and enterprise AI tools
- Experience administering modern SaaS/services (ideally within a GameDev tech stack)
- Experience writing technical documentation and user guides
- Understanding of software licensing principles
- Experience with Jira and Jira Service Management (JSM)
Nice to have
- Programming/scripting skills (Python, PowerShell, Bash)
- DevOps experience
- Experience implementing RPA solutions
- Knowledge of ITIL
