SMM Support Manager (Turkey)

Novakid is an English language school for children 4-12 years old, which allows children to remotely learn a foreign language according to a teaching program that meets European CEFR standards on an equal footing with their English-speaking peers (Novakid teachers are native speakers from the US, UK and other countries). We are an advanced IT company of 450+ professionals.

We are looking for an Support manager (SMM) with knowledge of Turkish language at the advanced / bi-lingual level.

Duties: 

• Check and respond to direct messages and comments on FB and IG promptly.
• Engage with subscribers, answer their queries, and provide information about the product.
• Maintain a polite and professional tone in all interactions.
• Actively engage with potential customers and offer them a trial lesson.
• Send follow-up messages to interested leads who haven't yet committed to a paid lesson.
• Follow the sales script and funnel to convert leads into paying customers.
• Address objections and provide additional information as needed.
• Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)
• Address negative comments or complaints professionally and empathetically.
• Attend team meetings and training sessions to enhance skills and knowledge.
• Follow company guidelines and policies regarding communication, sales, and customer interactions.
  

Conditions:

• Remote work, any location;
• 40 hours per week; 5 working days, days off during the week;
• Interesting and promising project, please contact us!

- Knowledge of English (at least B2, C1+ is better);

- Knowledge of Turkish - Advanced (at least C1/C2);

- Experience of working in a language school welcome;

- Experienced PC user;

- Organizational skills;

- Ability to work with a lot of information;

- Responsibility and care;

- Multi-tasking.