Service Manager
About the project
The IT company Andersen invites a Service Manager to join its team.
Andersen is a pre-IPO software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.
Today, we are working with businesses from various parts of the world, including North America, Western Europe, Israel, Australia, and the UAE. Our expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.
Responsibilities
– Prepare Managed Services commercial proposals (fixed-price, T&M, Support Services).
– Coordinate proposal development with technical experts, delivery teams, sales, and subcontractors.
– Analyze customer requirements, RFPs, RFIs, and RFQs.
– Prepare Statements of Work (SoW), service descriptions, assumptions, exclusions, SLAs, and pricing documentation.
– Support bid and tender preparation, ensuring timely and high‑quality submissions.
– Collect effort estimates and consolidate cost models.
– Maintain and improve proposal templates, knowledge base, and reusable content.
– Ensure consistency, accuracy, and professional quality of all customer‑facing documents.
– Support customer meetings during presales when required.
– Continuously improve proposal preparation processes using AI and automation tools.
Requirements
– Experience in Presales, Bid Management, Proposal Management, Project Management, Service Management, or a similar role within an IT services company.
– Experience preparing commercial proposals, tenders, or customer‑facing documentation.
– Good understanding of IT services, Managed Services, software development, cloud, or infrastructure services.
– Ability to structure complex information into clear and professional documents.
– Excellent attention to detail and strong organizational skills.
– Ability to manage multiple deadlines and coordinate work across different teams.
– Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
– English proficiency at Upper-Intermediate level or higher.
Nice to have
– Experience using AI tools (e.g., ChatGPT, Microsoft Copilot) for proposal preparation.
– Experience with CRM, project management, or ITSM tools (Jira, Confluence, ServiceNow, etc.).
Why join us
- Andersen cooperates with such businesses as Samsung, Johnson & Johnson, Ryanair, Europcar, TUI, Verivox, Shypple, etc.
- We offer the opportunity to gain experience in developing business relationships with the world's largest brands, as well as large-scale projects using cutting-edge technologies.
- Interesting and high-profile deals, negotiation practice, and communication with C-level people.
- The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
- We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
- We at Andersen have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.
