Service Desk System Administrator (m/f/i)

Job Overview

This role has been set up to establish and manage a proper IT environment to ensure work efficiency of Wargaming employees in Poland. The ability to detect, resolve IT issues and to implement new IT solutions aligning with global strategy is critical. This role is considered as a part of the Global IT team.

Reports to

Regional IT Manager, APAC & Western Europe

What will you do?

• Install and configure appropriate software and hardware according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems
• Analyze, resolve issues and implement new solutions to ensure end users' satisfaction
• Collaborate with Global IT to deliver global projects in the region, and request new services and solutions as needed
• Facilitate operations of the IT environment including problem management, incident management, configuration and change management.
• Contribute to global IT initiatives with professional knowledge and local insights
• Ensure proper operation of IT systems of WG Warsaw, including servers and network hardware, user workstations and laptop computers, printers, scanners etc
• Provide required user support both on-site and remotely as necessary, work as a team with other European offices when required
• Support the procurement process of IT hardware and software to have the best performance within the budget, aligning with relevant HQ and regional teams
• Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems and recommend solutions
• Adhere to the Global IT Code of Conduct

What are we looking for?

• Minimum 2 years of relevant experience

• Professional knowledge of computer hardware and peripherals
• Professional knowledge of Windows 11 and MacOS
• Knowledge and support of MS Office 365 products
• Desire to work with users, willingness to help, cooperative
• Experience in domain networks
• Knowledge of UNIX-like systems
• Knowledge of Windows Server 2012 R2 and older
• Experience in Active Directory and GPOs
• Experience in PowerShell (scripting)
• Strong communication skills in both English and Polish (written and spoken)

What additional skills will help you stand out?

• Certification as IT Engineer will be an advantage (e.g. Microsoft Certified IT Professional)
• Experience in the gaming industry will be a good plus
• Experience with Jira, Confluence, CISCO products, Video Conferencing, Windows and Linux servers (basic knowledge)

Work mode

• Full-time employment
• Onsite from Warsaw
• This role isn't eligible for relocation & immigration support // Candidates must be legally authorized to work in Poland at the time of application

Type of Contract and Salary

• Employment Contract (umowa o prace)
• The salary range for this role is 9500 - 11000 PLN gross monthly (The final salary within the range will depend on the candidate’s experience, skills, and performance during the interview. Please note that this salary range applies to Poland; for other locations, it might be different.)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:

• Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimum
• Sick Leave 100% Compensation (10 days per calendar year)
• Career development and education opportunities within the company
• Premium Private Health Care
• Mental well-being program (iFeel)
• Multisport card
• Personal Gaming Account
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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