Senior VoIP engineer
We are looking for an experienced Senior VoIP Engineer to join our team and take a leading role in designing, operating, and optimizing carrier-grade telephony infrastructure.
This position offers the opportunity to work on next-generation VoIP architecture, drive innovation, and ensure world-class reliability and call quality for millions of users.
Responsibilities:
- Review and optimize network design and configurations, providing recommendations to enhance functionality, reliability, and performance.
- Participate withEngineering teams to define and implement next-generation VoIP architecture and scaling strategies.
- Design, deploy, and manage high-availability (HA) carrier configurations in collaboration with carriers and internal VoIP components.
- Forecast capacity needs, perform failover modeling, and contribute to scaling initiatives.
- Diagnose and resolve complex service issues related to VoIP telephony platforms and applications.
- Proactively monitor and ensure call quality, reliability, and service continuity across the telephony infrastructure.
- Plan and implement network and infrastructure changes following best practices and change management processes.
- Develop and maintain operational documentation, runbooks, and procedures.
- Lead device deployments, software upgrades, and patch management for VoIP systems.
- Collaborate with cross-functional teams to address and resolve persistent issues
- Participate in a rotating on-call support schedule.
Qualifications:
- 5+ years of technical operations experience in carrier-grade or service provider networks.
- Deep understanding of Session Border Controllers (SBCs) – ideally Sonus/Ribbon, though knowledge of other vendors is highly valued.
- Strong Linux/Unix Server expertise and experience with related subsystems.
- Proficiency in scripting for automation and troubleshooting.
- Advanced knowledge of SIP, RTP, RTCP and related VoIP protocols.
- Hands-on experience capturing and analyzing SIP and RTP traces to troubleshoot and resolve issues.
- Strong understanding of MOS, jitter, delay, packet loss, and their impact on call quality.
- Excellent problem-solving skills with the ability to handle complex technical challenges.
- Clear and professional verbal and written communication skills.
We offer:
- Well-coordinated professional team
- Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth
- Additional Health and Life Insurance Package
- Employee Assistance Program
- 25 vacation days
- ReBenefit Platform Account.
- This role requires office work format.
