Senior Strategic Account Manager, Travel Industry
About the Position
We are looking for a Senior Strategic Account Manager to lead key client engagements within the Travel Practice. In this role, you will be responsible for developing strategic account plans, managing client relationships, and ensuring successful delivery of large‑scale IT initiatives. You will collaborate closely with DataArt’s global delivery teams, drive business growth through new opportunities, and act as the main point of contact for clients, ensuring exceptional service and measurable business outcomes. This is a senior‑level role that requires strong industry expertise, excellent communication skills, and the ability to manage complex, multi‑stakeholder environments. The role is hybrid and requires the ability to visit the client’s office in London, preferably three times per week.
Responsibilities
- Create, manage, and lead a portfolio of client engagements focused on achieving significant business outcomes through new or re‑engineered IT systems, products, and services.
- Develop and own the strategic account development plan.
- Serve as the primary point of contact and escalation for client relationships and overall customer experience.
- Track engagement and project performance against account metrics.
- Translate client business goals and industry trends into new business opportunities.
- Manage contract completion, compliance, and take responsibility for revenues, margins, billing, and profitability.
- Advocate for the best team composition and conditions to ensure successful project delivery.
- Collaborate closely with DataArt’s global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting.
- Facilitate knowledge sharing to educate the DataArt team on client business specifics, industry context, environment, and change management.
- Understand key risks and support their mitigation through tactical plans and proactive actions.
- Manage third parties involved in DataArt’s client engagements.
- Provide monthly reports on account performance metrics, key issues, opportunities, changes, and objectives according to departmental standards.
Requirements
- 10+ years of experience in sales, account management, customer service, project management, or consulting.
- 3+ years of experience working in service companies.
- 2+ years of experience in operations, management, or a related field at mid‑ to large‑scale travel industry companies, or at technology firms serving the travel industry; OR relevant education in hospitality, online travel distribution, travel agencies, aviation, or transportation.
- Excellent understanding of the industry landscape: key players, strategies, business models, needs, challenges, and trends.
- Extensive knowledge of the software development lifecycle and methodologies.
- Understanding of modern technology landscapes and software architecture.
- Ability to work effectively in a high‑risk/high‑reward environment.
- Experience working with multinational, distributed teams.
- Entrepreneurial, outgoing, detail‑oriented, and analytical mindset.
- Excellent communication and presentation skills.
