Senior Salesforce Support Engineer
We are looking for a dedicated Salesforce Support Engineer to join our infrastructure team and deliver outstanding support by addressing technical issues, maintaining system stability, and ensuring seamless user interactions.
Responsibilities
- Provide advanced Salesforce support, solving intricate technical issues and optimizing workflows
- Prioritize and manage Jira tickets while ensuring accurate and timely documentation of resolutions
- Handle escalated user queries through Slack, phone calls, or other communication methods
- Review, enhance, and execute operational tasks using refined runbooks and customer guidelines
- Create, refine, and maintain detailed technical and support documentation
- Collaborate with cross-functional teams to identify and implement long-term system improvements
- Contribute to process improvements and workload management within an Agile framework
Requirements
- 3+ years of experience working with Salesforce in a technical support or operational capacity
- Proficiency in advanced Salesforce troubleshooting, configuration, and issue resolution
- Extensive experience with help desk platforms like Jira Service Desk for ticket triaging and resolution
- Strong background in Atlassian Jira and managing complex cloud-based system environments
- Solid understanding of Microsoft Windows systems at an enterprise level
- Demonstrated ability to work independently, take ownership, and deliver impactful results
- Advanced skills in creating and managing comprehensive technical documentation
- Thorough knowledge and practical experience with Agile principles and processes
- English proficiency at a B2 level to ensure effective communication and documentation
Nice to have
- Experience with Atlassian Confluence
- Background in Linux systems and navigation
- Strong communication skills for technical and non-technical audiences
