Senior Platform Engineer

We are seeking a Senior Platform Engineer to join our R&D IT product team and support a protocol design workstream within Clinical Development Platforms. This role is critical to enabling the design and execution of clinical trials by building, maintaining, and evolving a cloud-native software platform that supports study design activities across internal and external partners. You will be part of a cross-functional product team operating under a BizDevOps model, collaborating with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners

Responsibilities

• Lead technical design and architecture decisions for the protocol design platform, ensuring alignment with cloud-native and engineering standards
• Participate in business requirement gathering and design activities with business and IT stakeholders as part of the product team
• Carry out delivery activities across Design, Build, Test, and Deploy phases for both regular and ad-hoc releases
• Design, build, and maintain cloud-native, full-stack microservices applications supporting study design workflows in R&D Clinical
• Develop and maintain REST API-enabled integrations between the platform and upstream and downstream systems across the broader R&D ecosystem
• Drive CI/CD pipeline implementation and ongoing improvements, ensuring automated build, test, and deployment processes remain robust and compliant
• Maintain the work product log covering functional and integration configuration across the platform landscape
• Maintain configuration specification documentation, SDLC documentation, knowledge base articles, and Confluence pages
• Ensure all system security and control procedures are implemented and maintained in line with GxP compliance requirements
• Serve as Subject Matter Expert (SME) on the platform for IT and business partners across regions and business areas
• Resolve day-to-day incidents and service requests, working toward incident reduction and automation of service-related activities, while updating ServiceNow for all incidents, service requests, changes, and problems
• Troubleshoot issues alongside DevOps engineers, monitor key metrics, and maintain the overall health of the platform
• Collaborate with enterprise teams to resolve issues related to infrastructure, storage, databases, cloud, network, and identity management
• Actively participate in service transition when new applications or capabilities are introduced into the platform, ensuring stability during handover to business-as-usual support
• Use JIRA to manage requirements, tasks, validation and testing, and go-live activities during releases
• Maintain SLAs and customer satisfaction scores, taking proactive steps to improve them

Requirements

• A minimum of 3 years of relevant experience in cloud-native application development
• Demonstrated ability to lead technical design and architecture decisions, ensuring solutions align with established cloud-native and engineering standards
• Experience participating in business requirement gathering and design discussions alongside business and IT stakeholders
• Hands-on experience managing delivery activities through Design, Build, Test, and Deploy phases for both scheduled and ad-hoc releases
• Proven experience designing, building, and maintaining cloud-native, full-stack microservices applications
• Strong background developing and maintaining REST API integrations connecting platforms with upstream and downstream systems
• Solid experience implementing and improving CI/CD pipelines to support automated, compliant build, test, and deployment processes
• Experience maintaining work product logs, configuration specification documentation, SDLC documentation, knowledge base articles, and Confluence pages
• Working knowledge of GxP compliance requirements and experience implementing system security and control procedures aligned with them
• Experience acting as a Subject Matter Expert (SME), providing guidance to IT and business partners across regions and business areas
• Practical experience resolving incidents and service requests, driving incident reduction, automating service-related tasks, and using ServiceNow to track incidents, requests, changes, and problems
• Experience troubleshooting issues in collaboration with DevOps engineers, including monitoring key metrics and maintaining overall platform health
• Background working with enterprise teams to resolve issues spanning infrastructure, storage, databases, cloud, network, and identity management
• Experience supporting service transitions when new applications or capabilities are introduced, ensuring stability during handover to business-as-usual support
• Proficiency using JIRA to manage requirements, tasks, validation and testing, and go-live activities throughout release cycles
• Experience maintaining SLAs and customer satisfaction metrics, with a track record of proactively driving improvements
• Fluent English communication skills at a B2 level or higher