Senior Operations Manager – United Kingdom
We are looking for a Senior Operations Manager to own and scale core operational processes in our Courier vertical on multiple markets in Latin America, Africa, the Middle East and Asia.
This is a high-impact individual contributor role within a compact HQ Operations team, with broad ownership and autonomy. You will lead complex cross-functional initiatives, improve service quality and safety, and build sustainable operational processes while working closely with Product, Ops, Support, Analytics, Legal, and external partners.
If you enjoy solving messy operational problems, building structure from ambiguity, and taking responsibility end-to-end — this role is for you.
This is a high-impact individual contributor role within a compact HQ Operations team, with broad ownership and autonomy. You will lead complex cross-functional initiatives, improve service quality and safety, and build sustainable operational processes while working closely with Product, Ops, Support, Analytics, Legal, and external partners.
If you enjoy solving messy operational problems, building structure from ambiguity, and taking responsibility end-to-end — this role is for you.
- Own and improve end-to-end courier operations with a focus on service quality, reliability, and safety
- Define, maintain, and scale operational processes, standards, and SOPs
- Lead cross-functional initiatives across Product, Support, Safety, and other teams
- Analyze operational performance and drive data-driven improvements
- Own operational aspects of support and escalations for complex cases
- Manage onboarding, setup, and performance of external service providers
- Identify risks and operational gaps and ensure timely mitigation
- Tailor the solutions to regional specifics and regulatory requirements
- 5+ years of experience in Operations / Logistics / Delivery / Marketplace environments
- Strong ownership mindset and ability to operate independently
- Proven experience driving cross-functional initiatives without direct authority
- An analytical and process-driven approach to problem solving
- Strong communication and stakeholder management skills
- High level of English proficiency
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
