Senior L2 Production Support Engineer
Project description
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.
Responsibilities
- To provide quality day-to-day production support for Java/Web-based in-house application.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases, adhering to the best practices of the release management process.
- To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business.
- To manage production issues by responding in a timely manner in accordance with the service level agreement with the business.
- To enhance the existing support process to maintain/improve service level & quality.
- Adopting application support in SRE approach.
SKILLS
Must have
- 4 to 6 years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Linux
- Conduct RCA for incidents received for failures or from users
- Liaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incident
- Deploy BAU requests
- Management/ coordination of production defects, including cases where program changes are required
- Work on Data movement requests for lower environments (PROD to UAT, PROD to QA) or QA to PROD
- With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Nice to have
• Experience in application implementation projects in financial institutions would be advantageous. • Strong interpersonal, oral, and written communication skills
