Senior Business Analyst

EPAM·Poland·Офис·1 нед. назад

We are looking for a Senior Business Analyst with aviation industry experience to join our team and help transform business change impacts into actionable requirements, supporting the successful adoption of a new loyalty platform.

The role requires relocation to the United Arab Emirates for 12 months.

Responsibilities

Capture and document business change requirements across Loyalty, Airport Check-in and Contact Center domains, in line with the target operating model
Analyze current vs future state processes to identify operational gaps resulting from the migration off CRIS to the new third-party platform
Support stakeholder engagement and communication efforts to ensure business teams understand system and process changes affecting their roles
Capture detailed user journeys to ensure alignment between business operations and the new platform
Support UAT and SIT activities by validating that business workflows and operational scenarios are implemented correctly
Collaborate with cross-functional teams to ensure requirements are translated effectively into system design and functionality
Facilitate workshops and discussions with stakeholders to gather, clarify and refine business requirements

Requirements

5+ years of experience as a Business Analyst, with background in the aviation industry
Experience working on Loyalty, Airport Check-in and Contact Center business domains
Skills in process analysis, including current vs future state mapping and operational gap identification
Expertise in capturing and documenting business requirements and user journeys
Experience supporting UAT and SIT phases, including validation of business workflows
Competency in stakeholder engagement and communication across business and technical teams
English proficiency at B2 level or higher