Senior Backend Support Engineer (.NET)
Are you a forward-thinking professional with a strong background in .NET experience and an interest in financial services? Join as a Backend Software Engineer and support the stability and performance of digital banking solutions for customers. Work in a cross-functional team using agile methodologies and a DevOps-centric model, ensuring high-quality support and operational excellence.
This is a hybrid role based in Madrid's city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!
Responsibilities
- Manage L3 support for day-to-day incidents, service requests and problems in the IT environment, ensuring all SLAs are met
- Oversee operational tasks such as monitoring service availability and performance, coordinating with 1st and 2nd Level Support
- Lead release activities, ensuring proper communication with all upstream and downstream dependencies
- Execute required audits, controls and annual risk assessments to identify and manage operational IT risks
- Support IT security processes, including firewall management and access rights reviews
- Troubleshoot and resolve technical issues, collaborating with team members and stakeholders
- Maintain and update technical and architectural debts in partnership with System Architects
- Document support processes and contribute to knowledge sharing within the team
- Participate in planning and feature refinement sessions to ensure support requirements are addressed
- Deliver high-quality code and solutions aligned with company guidelines and standards
Requirements
- Bachelor’s or Master’s degree in Computer Science or related field, or relevant work experience
- Proven experience in backend software engineering with .NET Core and Entity Framework
- Strong knowledge of RESTful APIs and service-oriented architecture
- Proficiency in SQL databases such as MSSQL, Oracle or Postgres
- Experience with streaming technologies including Kafka and Avro
- Familiarity with Angular, React, JavaScript and Typescript for understanding full-stack environments
- Practical knowledge of DevOps principles, CI/CD and Kubernetes (PKS) or Virtual Machines
- Understanding of Open API and UML for documentation and design
- Experience with TDD, BDD and automated testing practices
- Effective communicator with very good English proficiency
- Pragmatic, proactive and open-minded approach with an entrepreneurial spirit
