Senior Atlassian Engineer

We are looking for a Senior Atlassian Engineer to join the team focusing on the development and maintenance of a large-scale Jira Service Management platform — building automations, extending the CMDB, and joining a significant build backlog.

Responsibilities

• Build and maintain ScriptRunner (Groovy) scripts — custom workflows, post-functions, validators, and event listeners
• Develop and configure JMWE automation rules for cross-project workflows and SLA-linked transitions
• Maintain and extend MuleSoft integration layer connecting Jira/Confluence to downstream systems
• Build and enhance customer portal forms, request types, and service catalogue items
• Extend Jira-native automations for ticket routing, auto-assignment, and escalation
• Maintain and improve Jira Asset Management (CMDB), including data clean-ups
• Build automation rules to auto-update CMDB from cloud discovery feeds
• Administer the full Jira app ecosystem: ScriptRunner, JMWE, Time to SLA, Revyz Data Manager, Power BI Connector, GitLab for Jira, Xray, and 9 others
• Manage Confluence app stack: Draw.io, ADOIT, Comala Document Management, Asset Studio, and Content Formatting Macros
• Evaluate new app requests against Atlassian Enterprise license controls
• Support ITSM Leadership to build and maintain Jira dashboards, SLA/KPI reports, and Power BI connector pipelines for IT governance
• Support Atlassian Analytics reporting for cross-tower service delivery metrics
• Keep all custom-built ScriptRunner scripts, JMWE configs, and MuleSoft flows documented
• Maintain runbooks for all platform components

Requirements

• 3+ years of experience in Jira Service Management administration and development
• Experience with ScriptRunner for Jira (Groovy)
• Experience with JMWE (Jira Misc Workflow Extensions)
• Exposure to Jira Asset Management / CMDB administration
• Experience with MuleSoft - integration awareness; building capability would be considered a plus
• Confluence administration experience
• Experience with Atlassian REST API (Jira + Confluence)
• ITIL 4 Foundation or above

Nice to have

• Atlassian Certified Professional (ACP-JSM)
• Experience with plug-ins: Xray Test Management, Revyz Data Manager, Time to SLA configuration, Power BI Connector for Jira, GitLab CI/CD
• AWS basics (for CMDB reconciliation)
• NIS2 compliance awareness