Senior Application Support Engineer
We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.
Responsibilities
- Ensure timely resolution of issues to maintain smooth business application service operations
- Facilitate the successful transition of application features from development to production environments
- Develop and implement initiatives to improve and optimize application service operations
- Assist in automating manual activities to enhance service consistency and efficiency for end-users
- Communicate effectively with stakeholders during incident and problem management
- Manage escalations related to operational topics
- Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM
- Oversee release management and foster engineering alignment within Agile delivery practices
Requirements
- 3+ years of experience in Collibra or Collibra workflow scripting
- Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)
- Expertise in incident and problem management for application support
- Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM
- Strong foundation in Agile delivery with release management and engineering exposure
- Capability to handle and prioritize multiple operations or projects with attention to detail
- English proficiency at B2 level or higher
Nice to have
- Knowledge of cloud services preferably AWS
- Familiarity with CI/CD pipelines and tools like GitLab or Jenkins
- Background in programming languages such as Java and Python
- Understanding of tools like ServiceNow, Jira and Confluence
