Senior Application Support Engineer (3rd Level)
We're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.
This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.
Responsibilities
- Deliver Level 3 application support for the CLM system within an agile organization
- Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
- Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
- Use basic Java skills for application-level debugging and configuration review
- Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
- Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
- Support system configuration, standard software parameterization, and related operational activities
- Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
- Participate in agile ceremonies and process improvements to enhance system reliability
- Provide on-call support and occasional weekend availability to handle critical issues
Requirements
- Proven experience in Level 3 application support
- Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
- Familiarity with banking processes including CRM, account opening, and compliance
- Basic knowledge of Java for issue analysis
- Solid experience with Linux/Unix systems (file navigation, scripts, log analysis)
- Experience in Release Management and Product Lifecycle activities
- Agile methodology experience
- Strong problem-solving and analytical mindset with structured approach
- Excellent interpersonal and communication skills; able to interact with business users and IT teams
- Graduate degree in IT or related field (or equivalent practical experience)
- Good English skills; German language is a plus
- Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts
Nice to have
- Hands-on experience with integration and automation tools for operational efficiency
- Previous experience in banking domain application environments using CLM solutions
- Additional scripting knowledge for automation (e.g., Shell, Python)
