Senior Account Operations Specialist

EPAM·Colombia, Mexico·Удалённо·4д. назад

We are seeking a Senior Account Operations Specialist to join our team, supporting key accounts within the Media and Entertainment portfolio.

In this role, you will be responsible for delivering high-quality Account Operations service on the assigned accounts. This position requires maturity in organizing operations activities, being a quick learner, taking ownership of processes, demonstrating proactivity in their realization and optimization, and possessing strong communication skills.

Responsibilities

Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking stuck SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, revealing potential blockers and their resolution, and contract management in the Client's system
Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and work proactively with the CP & FP&A team on improvement plans for achieving targets
Maximize the efficiency of business procedures and optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, providing recommendations to CP & DM to improve margin)
Prepare project PnL simulations for new projects when rotation or RP adjustments occur
Review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPS
Provide daily support to the Account Leadership Team
Communicate with the Customer's Procurement Teams
Participate in Stakeholders' meetings
Contribute to Account Strategy & ADP sessions
Handle issues management on the Account
Drive preparation for internal and external events (QBRs, All-Hands)

Requirements

3+ years of experience as an Operations Specialist or in a similar role
Knowledge of operations management
Ability to collaborate, manage teams, and take ownership of processes
Background in working with forecasting models and interpreting financial data
Familiarity with EPAM tools, specifically CRM or similar systems
Strong communication and leadership skills with a proactive, results-oriented approach
Capability to handle escalations
Proficiency in English at an Upper-Intermediate level (B2) or higher