About the role:
Finom is an EMI and fintech for European SMEs - we do localised banking, invoicing, and expense management in one place. We're growing fast and our account management team is the engine that turns activated clients into long-term, high-value relationships.
As a Senior AM you'll own a book of mid and high-value accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter.
You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat.
What you'll do:
Own a portfolio of mid and high-value SME clients across European markets and drive sustainable revenue growth from it
Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests
Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
Build genuine relationships with decision-makers and be the person they call when something needs sorting
Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable
Monitor account health signals and intervene early on at-risk accounts before churn becomes likely
Maintain clean pipeline and activity tracking in Salesforce - no black holes
Use Modjo call intelligence to sharpen your own performance and contribute to team learning
Work closely with onboarding, product, and support to make sure clients get what was promised
What you'll bring:
Minimum 5 years in commercial roles in fintech or B2B SaaS, with at least 2 years in a senior AM role
Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
Comfortable working in a fast-moving environment where the playbook is still being written in places
Confident communicator - you can run a QBR, push back when needed, and escalate the right things
Tech Stack we're using: Salesforce | Modjo | Google Workspace | Slack
Fluent in English; a second European language (Italian, French, German) 
Vivid Money
Osome