Sapio LIMS DBA & Cloud Migration Consultant

We are looking for a Sapio LIMS Consultant to support clients by advising on LIMS operations, Oracle reporting, and configuration while contributing to migration-related initiatives. You will collaborate with infrastructure teams and vendors to deliver reliable support and documentation—apply now to help improve critical lab workflows.

Responsibilities

• Lead client-facing consulting to understand needs and translate requirements into functional LIMS solutions
• Configure and support Sapio LIMS application features, including core functions and reporting
• Build and maintain support and business documentation for processes, changes, and operations
• Troubleshoot application and data issues using Oracle queries to support reporting and resolution
• Coordinate with infrastructure teams and vendors to diagnose and fix application-related incidents
• Deliver L1, L2, and L3 support while following change management for fixes and enhancements
• Manage issues in an ITIL environment using tools such as ServiceNow, Remedy BMC, or HP Service Centre
• Update self-help and knowledge base documents to enable users to resolve common issues
• Explain technical findings and recommended actions clearly to both technical and business stakeholders

Requirements

• 2+ years of experience supporting Sapio LIMS applications
• 2+ years of experience with LIMS basic functions and Crystal Reports
• Hands-on experience with Sapio LIMS installation and configuration
• Oracle Database knowledge with ability to write SQL queries for reporting and troubleshooting
• Support experience providing L1, L2, and L3 production support
• Change management knowledge for bug fixes, customizations, and enhancements
• ITIL process experience managing incidents and requests in tools such as ServiceNow, Remedy BMC, or HP Service Centre
• Consulting skills to translate user requirements into functional solutions
• Strong analytical skills for problem solving and troubleshooting
• Strong communication skills with clear verbal and written updates
• English proficiency: C1 (Advanced)

Nice to have

• Experience with cloud migration activities for database or application environments
• DBA skills related to Oracle performance, backup, and recovery in enterprise settings