Project description
Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance from the HPE Salesforce Service Cloud instance
Responsibilities
- Develop and customize Service Cloud features (Cases, Flows, Omni-Channel, Knowledge).
- Implement Apex classes, triggers, Lightning Web Components (LWC), and integrations.
- Configure automation using Flows, Process Builder, and Validation Rules.
- Build and maintain integrations with external systems via APIs.
- Support deployments, bug fixes, and production support activities.
- Collaborate with architects, admins, and business teams to deliver solutions.
- Ensure code quality, performance, and adherence to Salesforce best practices.
SKILLS
Must have
- 5-8+ years of Salesforce development experience.
- Strong Salesforce Marketing Developer or Salesforce MuleSoft Developer knowledge
- Strong hands-on skills in Apex, LWC, SOQL, and Salesforce APIs.
- Experience with Service Cloud configuration and customization.
- Familiarity with CI/CD, deployments, and version control.
- Understanding of Salesforce security and governor limits.
Nice to have
• Salesforce Developer / Service Cloud certifications preferred