Salesforce Business Solution Architect
We are seeking a Lead Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.
Responsibilities
- Partner with stakeholders to understand business goals and regulatory constraints
- Gather, analyze, document, and validate requirements
- Facilitate workshops and process mapping sessions
- Translate business needs into user stories, specifications, process flows, and documentation
- Analyze processes and Salesforce capabilities for gaps and improvements
- Support solution design and functional architecture across Salesforce and Commercial Off-The-Shelf (COTS) platforms
- Support UAT, validation, training, and change enablement
- Build strong client relationships
Requirements
- 8+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant
- Salesforce/CRM transformation experience
- Understanding of Salesforce capabilities and configuration concepts
- Experience in regulated industries
- Strong requirements elicitation, process analysis, and documentation skills
- Strong consulting and stakeholder management skills
- Ability to connect business processes with Salesforce capabilities
- Ability to shape functional solutions across Salesforce and enterprise platforms
- Ability to define solution options and trade-offs
- Ability to identify dependencies, integrations, and operational impacts
- Advanced English proficiency (C1) with exceptional written and verbal communication skills
Nice to have
- Life Sciences GTM experience
- Exposure to Veeva, TrueBlue, IQVIA
- Salesforce certifications
- Compliance, audit readiness, privacy, and integration experience
