Salesforce Business Analyst / Business Solution Architect
We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.
The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.
The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.
Responsibilities
- Partner with stakeholders to understand business goals and regulatory constraints
- Gather, analyze, document, and validate requirements
- Facilitate workshops and process mapping sessions
- Translate needs into user stories, specifications, process flows, and documentation
- Analyze processes and Salesforce capabilities to identify gaps and improvements
- Support solution design and functional architecture across Salesforce and COTS platforms
- Support UAT, validation, training, and change enablement
- Build strong client relationships
- Connect business processes with Salesforce capabilities (BSA-level)
- Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
- Identify dependencies, integrations, and operational impacts (BSA-level)
Requirements
- 5+ years of experience as a Business Analyst, Salesforce BA, or Business Solution Architect, Functional Consultant, or CRM Consultant
- Background in Salesforce/CRM transformation initiatives
- Understanding of Salesforce capabilities and configuration concepts
- Expertise in working within regulated industries
- Proficiency in requirements elicitation, process analysis, and documentation
- Skills in consulting and stakeholder management
- Proficiency in English at an Upper-Intermediate level (B2) or higher
Nice to have
- Experience in Life Sciences GTM
- Familiarity with Veeva, TrueBlue, and IQVIA
- Salesforce certifications
- Knowledge of compliance, audit readiness, privacy, and integration practices
