Research Operations Specialist – Colombia
We are expanding the team, we are looking for a person that would be responsable of the end-to-end research management: participant recruitment and panel administration, multichannel strategy design, segmentation management, and engagement.
Please notice that CVs in English will be considered primarily.
This position is based Mexico City, Mexico.
Please notice that CVs in English will be considered primarily.
This position is based Mexico City, Mexico.
- Participant recruitment and panel management;
- Design, build, and manage a centralized, multi-channel participant recruitment strategy;
- Own and scale our internal research panel: establish segmentation, ensure data health, manage communications, and track engagement;
- Manage the end-to-end logistics for participant engagement, including screening, scheduling, communications, and the compliant and ethical management of incentives and rewards;
- Research infrastructure and tooling;
- Evaluate, procure, and act as the central administrator for the product research tool stack;
- Develop and manage the research repository;
- Process and governance;
- Establish and document standardized, repeatable processes for the entire research lifecycle, including study intake, legal/privacy review, and data archival;
- Serve as the primary liaison with Legal, Security, and Compliance teams;
- Develop and maintain standardized templates for consent forms, NDAs, and privacy notices, ensuring all research activities comply with global regulations;
- Enablement and advocacy;
- Develop and maintain documentation, best practice guides, and training materials to help scale research practices across the Product organization.
- English Advanced level;
- Required 3 years of experience in a dedicated Research Operations, Design Operations, or research program management role;
- Demonstrable experience building and scaling a participant recruitment function and managing a research panel;
- Deep, practical knowledge of global data privacy and compliance regulations as they apply to user research;
- Be part of a growing and innovative company with a unique approach to ride-hailing
- Have the opportunity to make a significant impact on the company and the industry as a whole
- Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
- Competitive salary
