Relationship Manager - Russian Speaker
Reporting to the Team Lead /Senior– Relationship Manager.
As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.
You will:
- Meet and exceed personal and team KPI targets.
- Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.
- Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service.
- Research sources for developing prospects and for information to determine customers' potential.
- Prepare and enable efficient sales activities with available tools, reports, action items, and business insights.
- Listen to customers and offer the best solutions to their needs and concerns.
- Cooperate with relevant departments to resolve issues and complaints in a timely manner.
- Provide feedback to relevant departments on customer needs, expectations, and frustrations.
- Continuously improve knowledge of the financial markets and the company’s offering.
- Updating individual/team daily, weekly, and monthly reports for management when required.
- Provide feedback to relevant departments on customer needs, expectations, and frustrations.
- Display behaviors aligned with our core values – inside and outside the office.
- Adhering to all compliance and security requirements.
- Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets.
- Translate complex financial and economic data into understandable investment advice.
- Any additional duties and responsibilities that may be required
Skills and Qualifications
- Native Russian speaker, fluent in English other additional languages considered an advantage.
- Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics.
- Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends.
- Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations.
- Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region.
- Experience working in sales for a CFD broker.
- Experience managing a sales team at a CFD broker considered an advantage.
- University degree or equivalent (Business, Finance, Economics, or relevant field).
- Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress.
- Strong interpersonal and problem-solving skills.
- Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment.
- Be proactive, show initiative and desire to drive continuous improvement.
- Energetic team player, with a positive outlook in the workplace.
The hiring employer is Altaris Services Limited registered in Armenia.
