Regional Driver Operations Team Leader – Nigeria
To be added
- Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
- Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
- Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
- Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
- Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high-quality interactions with users, test different hypothesis.
- Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
- Execute City Launches: Travel to new city launches within the country to organize on-the-ground recruitment efforts.
- 5+ years expertise of working with Africa region
- 2-3+ years experience in business. operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
- Strong understanding of the sales funnel and how it applies to user acquisition.
- Advanced English proficiency: Both written and verbal communication skills are required.
- Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
- Knowledge of local transportation regulations and market trends would be a plus.
- Health insurance.
- Hybrid work mode.
- All necessary work equipment.
