About the Role
As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs).
Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.
You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn. If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.
What you'll be doing
Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.
Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly.
Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.
Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).
Build genuine relationships with decision-makers and be the person they call when something needs sorting.
Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable.
Monitor account health signals and step in early on at-risk accounts before churn becomes likely.
Maintain a clean pipeline and activity tracking in Salesforce – no black holes.
Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.
Work closely with onboarding, product and support to make sure clients get what was promised.
What we're looking for
Languages: fluent English, plus French at Native Level
At least 2 years of account management experience in fintech or B2B SaaS.
At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy.
Hungry: you want to win, and you push for results without being chased.
Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores.
Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation.
Comfortable in a fast-moving scale-up where the playbook is still being written in places.
Confident communicator: you can run a QBR, push back when needed and escalate the right things.
Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus.
