Project Manager - Managed Services

EPAM·India·Офис·2д. назад

We are seeking an experienced Project Manager to support the operational management of a large-scale managed services solution practice, focusing on delivering consistent service quality and aligning multiple functional teams. The objective is to optimize program execution while ensuring stakeholder satisfaction and continuous process improvement. This position aims to ensure seamless coordination and effective execution of managed services initiatives within the organization.

Responsibilities

Manage "Managed Services Solution Practice" operations
Coordinate cross-departmental collaboration to align project goals and streamline service delivery processes
Facilitate transparent communication channels and regular status reporting between internal teams and external stakeholders
Drive engagement and alignment with senior leaders on AI initiatives
Handle ambiguity and multitasking to run key calls with multiple stakeholders across multiple programs/initiatives
Monitor progress and report on key performance indicators related to AI practice operations
Support the integration of AI knowledge into practice workflows and deliverables
Identify and address operational challenges to ensure smooth practice functioning
Define program scope, objectives, and success criteria during initiation and planning phases
Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations
Assess and mitigate risks impacting program outcomes and stakeholder expectations
Create and maintain dashboards and reports, driving continuous improvement initiatives by incorporating feedback and optimizing operational workflows

Requirements

14-17 years of overall IT industry experience
Experience with managed services programs and managing operations for big accounts/programs, with a focus on operational consistency and risk mitigation
Proven capability to work with both local and global leaders and diverse cross-functional teams toward unified objectives
Strong interpersonal and communication skills to engage with senior leadership globally
Expertise in navigating and resolving stakeholder conflicts through strategic negotiation and communication
Competency in implementing governance frameworks that ensure SLA adherence and drive operational excellence
Passion for leveraging AI technologies to enhance managed services delivery and innovation
Foundational knowledge of artificial intelligence concepts and technologies
Background in establishing and maintaining senior leader reports and dashboards
Hands-on experience with process improvement and automation
Proficiency in Jira, board and workflow management, dashboards and queries
Familiarity with Advanced Excel, Power BI, and Power Automate