Project Manager Lead
Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.
At ChillBase, we’re developing a unique social roleplay game OneState, and we’re currently looking for VIP Manager (Latam).
What we want to see:
- 2–3+ years of experience in VIP service, premium Customer Care, or Premium Account Management.
- Fluent Spanish and English (Native/C1 level) with an impeccable understanding of cultural nuances and local etiquette across the US and LATAM regions.
- Working knowledge of Russian (B1–B2 level).
- Solid understanding of key retention metrics (LTV, Retention Rate, ARPPU).
- Exceptional written and verbal communication skills, high empathy, resilience to stress, and a proven track record of tactfully resolving conflicts with high-value "whale" clients.
- Passion for video games and deep personal insight into mobile gaming.
- Hands-on experience playing mobile MMOs, strategy games, or major RolePlay (RP) titles is required.
- Clear understanding of premium concierge service dynamics, including flexibility to handle urgent player requests on evenings or weekends.
Nice to have:
- Prior experience in the gaming industry (mobile MMO/RP projects), iGaming, or luxury concierge services is a major plus.
What you'll be doing:
- Provide personalized VIP service for an assigned portfolio of top spenders in the US/LATAM region to reduce churn and drive player loyalty.
- Participate in private sales and exclusive previews for VIP players.
- Build and nurture long-term partner relationships.
- Receive and classify complex requests from "whales," translate them into technical specifications, and coordinate resolutions across cross-functional teams.
- Gather feedback from top US/LATAM spenders and translate it into actionable insights for the product team and game designers to drive long-term player retention.
- Create unique RP (roleplay) scenarios, VIP events, and exclusive private activities for players.
- Track key portfolio metrics and prepare regular reports on status, milestones, risks, and growth opportunities.
- Collaborate with cross-functional teams to achieve broader business goals.
Growth and development
Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.
Comfortable conditions
You can choose various work types: hybrid or office. Also we have flexible hours with the option of taking days off.
Care for employees
We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.
