Project Manager – Georgia
We are looking for a Project Manager to drive courier retention and engagement initiatives across our Delivery business.
In this role, you will own high-impact projects aimed at improving courier experience, loyalty, and long-term engagement. Working at the intersection of analytics, product, CRM, operations, and marketing, you will identify growth opportunities, structure complex business problems, and turn insights into scalable solutions with measurable impact.
This is an individual contributor role for a highly analytical and business-minded professional who can independently drive initiatives and influence stakeholders across multiple functions.
In this role, you will own high-impact projects aimed at improving courier experience, loyalty, and long-term engagement. Working at the intersection of analytics, product, CRM, operations, and marketing, you will identify growth opportunities, structure complex business problems, and turn insights into scalable solutions with measurable impact.
This is an individual contributor role for a highly analytical and business-minded professional who can independently drive initiatives and influence stakeholders across multiple functions.
- Own courier retention and engagement initiatives from opportunity identification to implementation and impact measurement
- Define hypotheses, run experiments, and scale initiatives in partnership with Product, CRM, Marketing, and Business Development teams
- Lead cross-functional projects aimed at improving courier experience, retention, and long-term engagement
- Own and continuously develop key retention mechanisms, including the Courier Loyalty Program and the courier feedback & CSAT ecosystem
- Translate business objectives into clear requirements, coordinate execution across stakeholders, and communicate outcomes and recommendations to leadership
- Analyze courier behavior, retention trends, and marketplace dynamics to identify growth opportunities, churn drivers, and actionable insights
- Build analytical frameworks and reporting that support data-driven decision-making and prioritization
- 3+ years of experience in project management, product management, business analytics, strategy, consulting, or related fields
- Strong analytical mindset with the ability to translate data into actionable insights and business decisions
- Advanced Excel skills; SQL skills is an advantage
- Strong business acumen with a solid understanding of product and business metrics, unit economics, and business performance drivers
- Ability to structure ambiguous business problems, identify root causes, and develop practical solutions
- Experience leading cross-functional initiatives involving multiple stakeholders
- Upper-intermediate English or higher is a must
- Highly autonomous and proactive, comfortable operating in fast-changing environments with evolving priorities
Nice to have - Experience in marketplace, mobility, delivery, or other two-sided platform businesses
- Experience working on retention, engagement, loyalty, CRM, or lifecycle management initiatives
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
