Programme Delivery Manager - Technology
We're looking for a Programme Delivery Manager – Technology to join our team in Amsterdam. You will lead large-scale client engagements across the Benelux region, ensuring successful delivery of complex program exceeding 100 FTE.
This role involves full accountability for end-to-end delivery, client relationships and commercial performance. You will need sufficient technical depth to challenge architecture, diagnose delivery issues and engage credibly with senior engineering stakeholders.
Responsibilities
- Drive end-to-end delivery from initiation through the full life cycle, ensuring program is delivered successfully and in line with EPAM processes
- Manage client relationships and expectations, representing delivery at project, program and governance levels
- Address client issues, identify and manage engagement risks and ensure client responsibilities are executed
- Develop and maintain delivery plans and coordinate the preparation of proposals and statements of work
- Run multiple activity streams and coordinate with technical and business groups across SDLC and IT service management processes
- Be accountable for all aspects of delivery including financial, sourcing, implementation, business and regulatory requirements
- Collaborate with multi-disciplinary nearshore and offshore teams including product owners, architects, engineers and QA experts to drive estimates, delivery plans and retrospectives
Requirements
- Significant delivery experience leading large, complex, multi-team programs (50+ FTE, multi-year duration)
- Proven track record delivering enterprise commerce or large-scale digital transformation programs in a services/consulting context
- Demonstrated experience with legacy-to-microservices modernization (monolith decomposition, strangler-fig patterns, phased migrations)
- Experience with SAP Hybris / SAP Commerce Cloud or comparable enterprise commerce platforms (Salesforce Commerce, Oracle Commerce, commercetools, etc.)
- Experience delivering for retail, grocery, or consumer-goods clients strongly preferred
- Track record of owning program budgets of $10M+ annually
- Strong understanding of microservices architecture, cloud-native delivery (AWS / Azure / GCP), CI/CD, DevOps and modern engineering practices
- Fluent in agile delivery at scale (SAFe, LeSS, or equivalent), with the judgment to apply hybrid models when needed
- Comfortable engaging in architecture and technical discussions with senior engineers and client architects
- Practical understanding of using AI solutions to improve SDLC efficiency
- Executive presence; proven ability to communicate, influence and negotiate at VP and C-level
- Strong written and verbal communication in English (additional Dutch is a plus)
- Experience leading geographically distributed teams across multiple time zones
- Skilled in commercial conversations: change requests, scope negotiation, contract amendments
Nice to have
- Experience operating within or alongside a global system integrator delivery model
- Familiarity with composable commerce / MACH architecture principles
- Background in pre-sales, solutioning, or commercial deal shaping for large engagements
