Product Manager — Customer Feedback & Discovery

About the RoleWe are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.
ResponsibilitiesFeedback Systems:Design and operate structured feedback intakeRoute actionable items to relevant team membersProduce monthly closed-loop reportsCustomer Discovery:Conduct regular partner interviews Apply jobs-to-be-done methodology to understand underlying needsMap pain points across the partner journeyValidate feature requests and prioritization hypothesesDocument success stories and use cases Insights & Reporting:Maintain partner journey friction mapSynthesize feedback themes into prioritization inputTrack feedback-to-resolution metricsPresent insights to team and stakeholders
Requirements3+ years of product management experience with a customer research componentDemonstrated experience conducting user interviews and synthesizing insightsStrong analytical skills for pattern identificationExperience designing or operating feedback programsExcellent written communication for reports and documentationAbility to drive action based on evidenceFluent English
Nice to HaveExperience in B2B SaaS customer researchBackground in customer success, support, or voice-of-customer programsTraining in jobs-to-be-done or design thinking methodologiesGaming industry knowledge